Privacy Policy

Information We Collect

Our website is primarily an informational website. We do not provide online appointment booking through the website.

Depending on how you interact with the website, we may receive information such as:

• Your name
• Email address
• Phone or WhatsApp number
• Information you voluntarily provide when contacting us
• Any other information you choose to include in an enquiry

We may also automatically receive limited technical information when you visit the website, such as your browser type, device information, IP address, pages visited and general website usage information, depending on the website's hosting, analytics and security services.

How We Use Your Information

Information you voluntarily provide may be used to:

• Respond to your enquiries
• Communicate with you about Soul Meadow and its services
• Provide information you have requested
• Respond to requests for counselling, psychotherapy, meditation, fitness, workshops or other services
• Communicate with you through the contact method you have provided
• Maintain necessary administrative records

We do not use your personal information for purposes unrelated to your interaction with Soul Meadow without an appropriate basis to do so.

Appointments and Communication

Appointments with Soul Meadow are not booked through this website.

If you wish to enquire about or arrange a session, appointment-related communication takes place through WhatsApp or telephone, using the contact details provided on the website.

Information shared through WhatsApp, telephone calls or other communication platforms may be subject to the privacy practices and terms of those respective platforms.

Appointment confirmations, cancellations, rescheduling and other service-related communication may therefore take place outside the website.

Counselling and Personal Information

If you choose to become a client, you may be asked to provide additional information through a separate registration, consent or intake process.

Information concerning your personal circumstances, emotional wellbeing, counselling needs or other sensitive matters is not required simply to browse this website.

Where such information is collected as part of providing a service, it will be handled with appropriate care and in accordance with applicable professional, ethical and legal requirements.

The confidentiality of counselling information is subject to the limits explained in the applicable counselling consent and terms and conditions.

Confidentiality

We respect the privacy of information shared with us in the context of counselling and professional services.

However, confidentiality cannot be treated as absolute in circumstances where disclosure is required by law or where action may be necessary because of a serious and immediate concern regarding the safety of the client or another person.

Where circumstances permit, we will seek to discuss significant disclosures with the client beforehand.

Cookies and Website Technologies

Our website may use cookies or similar technologies to help the website function, understand general website usage, improve performance and maintain security.

The specific cookies and technologies used may depend on our website hosting, analytics or other technical providers.

You can manage or disable cookies through your browser settings. Some website features may not function properly if certain cookies are disabled.

Third-Party Services

The website may use or link to third-party services, platforms or websites.

For example, we may use third-party services for website hosting, analytics, communication, forms or other website functionality.

If you interact directly with a third-party platform, that platform may collect and process information according to its own privacy policy and terms.

We do not control the privacy practices of independent third-party services.

External Links

Our website may contain links to other websites or resources.

These websites operate independently of Soul Meadow and may have their own privacy policies. We encourage you to review those policies before providing personal information to any external website.

How We Protect Information

We take reasonable steps to protect personal information against unauthorised access, misuse, loss or disclosure.

However, no internet transmission, electronic communication or digital storage system can be guaranteed to be completely secure.

Please avoid sending highly sensitive information through ordinary website enquiry forms or public communication channels unless it is reasonably necessary.

Information Relating to Minors

Where services are provided to a person under 18, additional consent, safeguarding and privacy considerations may apply.

Any information relating to minors will be handled with appropriate consideration for their privacy, safety and applicable legal, professional and safeguarding requirements.

Your Privacy Choices

Subject to applicable law, you may contact us to:

• Ask about personal information we hold about you
• Request correction of inaccurate information
• Request deletion of information where applicable
• Withdraw consent where processing is based on consent
• Raise a concern about the way your information has been handled

Some information may need to be retained where required for legal, professional, safety or legitimate administrative purposes.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, or where retention is required or permitted by applicable law.

When information is no longer reasonably required, we may delete or securely dispose of it, subject to applicable requirements.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website, technology or applicable requirements.

Any changes will be reflected by updating the “Last Updated” date on this page.

Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or the handling of your personal information, you may contact:

We will consider privacy-related requests and concerns in accordance with applicable law.

Governing Law

This Privacy Policy shall be interpreted in accordance with applicable laws of India relating to privacy and personal data protection.